Opening File in PS 7 Causes Reboot

[ScruffyBumpkin]

I have a freind who asked for help on a problem and I have'nt got a clue so I told him that I would bring it before the wizards here at the swamp and see what gives. He just got an HP laptop and when he opens certain photo files he edited with PS 7 on his PC in PS 7 on his laptop it causes the laptop to reboot. Has any one heard of anything like this?:confused:

[Igor]

The file may be corrupted. Does it open in other image editing progs? Or just in Explorer? Also reinstalling the PS may help.

[wing_29]

The file may be a Mac file and not a PC file, some formats are specific. Have your friend check on what format the pictures is saved to.

Steve.

[ScruffyBumpkin]

Thankyou Igor and wing_29. The file is deffinately a PC file. It is a special background created in PS 7 on his PC. Reinstalling might help and I'll suggest that. The file does open on his PC and I have a copy that works on all three of my machines.

Thanks again for the input, Wayne

[Tom V]

It could be that the laptop doesn't have enough RAM to dedicate to the program, or that the file is too big for the RAM, or there isn't enough room for the scratch file, etc.

The Mac and PC versions of Photoshop can open each other's file formats just fine. The only reason for Mac or PC versions of the files is to be compatible with OTHER programs.

If you can't install the program from the original disks, buy a set.

[ScruffyBumpkin]

Originally posted by Tom Voegeli
If you can't install the program from the original disks, buy a set.

Gee Tom, Thanks for the input I think. Whats the last line supposed to mean. My copy of Photoshop CS is bought and payed for is yours? A very presumptuous and unecessary statement don't you think?

[Tom V]

Originally posted by ScruffyBumpkin
Gee Tom, Thanks for the input I think. Whats the last line supposed to mean. My copy of Photoshop CS is bought and payed for is yours? A very presumptuous and unecessary statement don't you think?

ScruffyBumpkin,

Sorry about that. I did not mean to offend anyone. I was just suggesting that anyone reinstalling software should do so from a licensed disks.

My impression the first time I read the thread that somewhere someone was using or suggesting using a copy, as in pirated copy. I thought I would interject somehow (poorly) that all copies of the program should legally purchased. In rereading the thread, I don't know what gave me the impression.

My error, and I appologize.

Both my Photoshops are licensed.

[ScruffyBumpkin]

Thankyou Tom and appology accepted.

[ScruffyBumpkin]

This is a conclusion to this thread. For whoever is interested and people that responded trying to help. This turned out to be a bug in Photoshop and was worked out after great length by their technichians. My freind had upgraded to CS trying to fix the problem and it persisted. After three hours on the phone with Adobe and a stroke of shear luck they were able to determine that the problem occured because of the chip with Hyper threading technology. There were 2 files that work with the MNX processor that apparantly didn't work with this type of processor. The tech was out of ideas and just about to give up. They renamed the 2 files and everything worked fine.

Thank You for your input and help.

[deMille]

I just caught the thread so, I'll add my bit.


Some systems will not use memory in an effective way and since PS uses LOTS of memory, the machine will crash. An associate of mine built a machine with an ECS motherboard. It would crash with PS7 or CS on a regular basis. Yes, all legal software, including the OS.

The Photoshop community forum has numerous posts on the subject and in most cases it points to a hardware component as the culprit. I built a new system for him using the same RAM and CPU with different motherboard and no problem since.

Dale

[ScruffyBumpkin]

Thank You deMille, That was our first thought to but the machine was a brand new HP Laptop with 768k of memory and he spent 2 hours on the phone with an HP Tech. It turned out to the glitch in the software that I detailed above.

[deMille]

ScruffyBumkin,

Care to share the info for those "just in case" times? I like to keep a log of those things, in case I run into the problem myself or can assist someone else.

Thanks,

Dale

[ScruffyBumpkin]

I asked my friend for details on the 2 files that were causing the problem.Here is his Email response:

Yes I know. I just posted the problem and answer on the HP ZD7000 fourm this morning. The files are called Fastcore.8bx and MMXcore.8bx located in Photoshop\plugins\extensions directory. Just change the file ext. to .old or anything instead of 8bx so the files are not loaded next time PS loads. BTW adobe charges 35.00 a problem for support calls. You must give them a CC number before you can talk to support tech. If it is a bug no charge, but otherwise charge. The only free ones are install problems. Sucks not even a few free calls with recent purchase.

[deMille]

Great, thanks for the info. I'm going to do some testing on some systems and see how it does. I didn't see that particular info regarding the crashes he was having in the Adobe Community Forum but I still have the mb and may just put something together and try it to see if it corrects the previous problem.

Did Adobe consider it "their" problem or did he have to pay for the call? ;o)

Thanks, again.

Dale

[ScruffyBumpkin]

They paid for it. Thanks again for the ideas.